Our Policy

Sophurban

A combination of sophistication and urban style. This is our uniquely coined phrase to describe our mission at Headbangers Salon.We are all very current with the latest trends and can create them in a sophisticated way or a bold and trendy way (like urban hair is worn) , hence the term "sophurban." Stop in for a free consultation today.

Our Policy's

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Headbangers Salon. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

Refunds

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.

It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.

Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Right to Refuse Service

Headbangers Salon reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.

Return Policy

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.

48 Hour Cancellation Policy

We understand that due to your busy schedule you may have to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment. If an appointment is re-scheduled 3 individual times within the 48 hour window you will be placed on a walk-in basis only.

This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a $50 fee charged on your next service.

No Show

In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a $50 no show fee and serviced on a walk-in only basis. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.

Late

Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment. Habitual offenders may be charged an additional $25 or refused permanently.

Children

Headbangers Salon is a Family Friendly Studio, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a service, a consent form must be signed prior to the service being performed.

Methods of payment

Headbangers Salon accepts all major credit cards, check, and Cash.

Reservations

You may request a reservation by calling the salon OR via our website.

Keratin Treatments

Keratin treatments are wonderful and everyone enjoys them. However, they take a very significant amount of time for us to complete the full service. When they are cancelled with short notice, the artist loses out on the money from the service plus any services they could have performed on other guests. Headbangers Salon reserves the right to take a $100 non-refundable deposit when scheduling these appointments. This deposit is credited toward the service the day the service is performed. This ensures that the guest is serious about the service and not wasting the artist's time. If the appointment is cancelled less than 48 hours of the scheduled service, the guest forfeits the $100 non-refundable deposit.

Online Scheduling

Your request will be scheduled based on Artist availability. Your request is not approved until you receive confirmation from Headbangers Salon.

Head Lice

It is against Salon Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

Gift Certificate Policy

  • Copies of gift certificates are not acceptable.
  • Lost or stolen gift cards can't be replaced.
  • Gift cards must be present when redeemed.
  • All gift certificates are non-refundable.
  • Gift certificates are not redeemable for cash.
  • Gift certificates are valid at Headbangers Salon only for all products and services available.

Privacy

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.

For Your Protection

Headbangers Salon is not responsible for loss or damage to personal articles including clothing or accessories. Please keep all valuables with you during your appointment. We also ask that you change into the smock provided for protection of your clothing.


Meet The Team